This Privacy Policy applies to infinityguttersandexteriors.ca and the online forms, booking tools, and communications associated with services offered by Infinity Gutters & Exteriors Inc.
Scope of this policy
This policy applies when you browse our website, request an estimate, book or ask about a consultation, submit project information, call or email us, or otherwise interact with Infinity Gutters & Exteriors.
In this policy, “personal information” means information about an identifiable individual. It does not include information that has been anonymized or aggregated so it can no longer reasonably identify an individual.
Information we collect
Information you provide
Depending on how you interact with us, we may collect:
- Your name, email address, telephone number, and preferred contact method.
- Your property or project address and service-area information.
- Information about your exterior project, property, goals, budget, and timing.
- Photographs, documents, measurements, or other information you choose to submit.
- Appointment, estimate, consultation, service, and communication records.
- Any other information you voluntarily provide through forms, calls, emails, or messages.
Information collected automatically
When you use the website, certain technical information may be collected automatically, including IP address, browser type, device type, operating system, referring page, pages viewed, links selected, and approximate location derived from an IP address.
How we use personal information
We may use personal information to:
- Respond to questions, quote requests, consultation requests, and service inquiries.
- Evaluate project requirements and communicate about potential or active work.
- Schedule consultations, site visits, estimates, installations, and follow-up communications.
- Prepare proposals, coordinate materials and crews, manage projects, and provide requested services.
- Operate, maintain, secure, troubleshoot, and improve the website and customer experience.
- Understand website traffic, service interest, and general usage trends.
- Maintain business, tax, warranty, project, safety, and legal records.
- Detect or prevent misuse, fraud, security incidents, or unlawful activity.
- Comply with applicable laws, regulatory requirements, court orders, or lawful requests.
Calls, emails, and text messages
If you provide contact information, we may use it to respond to your inquiry, provide requested information, arrange appointments, communicate about a project, and send service-related follow-ups.
Where required, marketing emails or text messages will be sent only with appropriate consent. Message and data rates may apply. You may ask us to stop marketing communications at any time by using the unsubscribe method provided, replying STOP to an eligible marketing text, or contacting us.
Mobile information will not be shared with third parties or affiliates for their marketing or promotional purposes. Information may be shared with subcontractors or service providers that support communications or customer service. Text-message originator opt-in data and consent will not be shared with third parties for their own marketing.
Cookies, analytics, and similar technologies
Our website and service providers may use cookies, pixels, tags, or similar technologies to operate the site, remember preferences, maintain security, understand website use, measure performance, and support communications or advertising.
You can control many cookies through your browser settings. Blocking cookies may affect certain website features. Where a consent tool is provided, you can use it to manage available cookie choices.
Information retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, to provide services, maintain appropriate business and project records, resolve disputes, enforce agreements, and satisfy legal, tax, warranty, insurance, or safety requirements.
Retention periods vary depending on the type of information, the nature of the interaction or project, legal obligations, and legitimate business needs. Information may remain in secure backups for a limited period after deletion from active systems.
How we protect information
We use reasonable administrative, technical, and physical safeguards intended to protect personal information against unauthorized access, use, alteration, loss, or disclosure. Access is limited to people and service providers who reasonably require the information for authorized purposes.
No internet transmission or storage system can be guaranteed completely secure. You should avoid sending sensitive information through an unsecured channel unless specifically requested and an appropriate method is provided.
Your choices and privacy requests
Subject to applicable law, you may ask to access or correct personal information we hold about you, withdraw consent where processing depends on consent, or request deletion of information that we are not required or permitted to retain.
We may need to verify your identity before completing a request. Certain information may be retained where required for legal, tax, warranty, security, dispute-resolution, or recordkeeping purposes.
To make a privacy request, email [email protected].
Third-party websites and services
The website may contain links to websites or services operated by other organizations. Their privacy practices are governed by their own policies. We encourage you to review those policies before submitting personal information.
Children's privacy
Our website and exterior services are not directed to children, and we do not knowingly collect personal information from children without appropriate authorization. If you believe a child has submitted personal information, please contact us so we can review the request.
Changes to this policy
We may update this Privacy Policy to reflect changes to our website, services, practices, technologies, or legal obligations. The updated version will be posted on this page with a revised “Last updated” date.
Contact us
Contact Infinity Gutters & Exteriors Inc with questions about this policy, our privacy practices, or a request concerning your personal information.